The roles of a shop steward can best be described as that of leader, organizer, negotiator, enforcer, educator, communicator and political activist.
Shop stewards are the first line of defence for our union members. They serve as communicators between their bargaining unit members, union officers and management representatives.
Grievance handling is an important aspect to the role of a steward. Check out the links and documents on this page for more information on grievance investigation and handling and many other topics.
If you have ideas for more useful documents and links please send them to the
web master.